Should Alphacrucis College not commence the course on the agreed starting date without prior notification, the course cease to be provided before it is completed or the course not be provided in full, Alphacrucis College will refund in full any course monies received from the student, less the amount relating to provider expenses that has incurred for the student for the course before the day of default. The student may alternatively choose to accept an offer into a suitable alternative course, either arranged by the provider (at the provider’s expense), or arranged by the tuition assurance scheme. If the student accepts the offer (in writing) into a course as arranged under these circumstances, the provider is relieved of its obligation to provide a refund.
In the case of Provider default; the refund owed to the student will be paid within two weeks after the default day. In the case of student default, the refund owed will be paid within four weeks after receiving a written claim form from the student. The payment will be made in the same currency as the fees were originally paid.
The refund will normally be paid to the student. If the student wishes the refund to be paid to a third party (eg in the event that the fees were paid by another person) the student must provide a letter of authority signed by both the student and the receiving party and include account details of the receiver, enabling the provider to pay the party.
If the student is offered an alternative place of study, any refund will be paid directly to the new institution accepting the student. Refunds in the form of a transfer of fees to another institution will be made the subject to the student presenting evidence of acceptance into that institution.
Should cause for a refund arise, as prescribed above, applications for a refund should be made in writing to: firstname.lastname@example.org